Frequently Asked Questions (FAQs)

1. How can I place an order?

Placing an order on Dwellvea is simple:

  • Browse our product catalog and add items to your cart.
  • Proceed to checkout and enter your shipping details.
  • Complete your payment securely.
  • You will receive an order confirmation email with the details.

2. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay & Google Pay

All transactions are secured and encrypted to ensure safe payments.

3. Do you offer international shipping?

Currently, we only offer shipping within the United Arab Emirates (UAE). If we expand to additional regions in the future, we will update our policy accordingly.

4. How long does delivery take?

  • Standard Shipping: Estimated delivery within 5-10 business days.
  • Delivery times may vary depending on external factors such as carrier delays and public holidays.

5. Can I track my order?

Yes! Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment in real time.

6. What if I entered the wrong shipping address?

If you provided an incorrect address, please contact our customer service as soon as possible at support@dwellvea.com. We cannot modify an address once the order has been shipped.

7. What is your return policy?

  • Returns are accepted within 14 days of receiving your order.
  • The item must be unused, in its original packaging, and in perfect condition.
  • Certain products, such as personal care items, may not be eligible for returns.
  • Customers are responsible for return shipping fees unless the item is defective or incorrect.

For full details, please refer to our Refund & Returns Policy.

8. How do I request a refund?

To request a refund:

  • Contact us at support@dwellvea.com with your order number.
  • We will review your request and guide you through the return process.
  • Once the item is received and inspected, a refund will be issued to your original payment method within 3-7 business days.

9. What happens if my order is delayed?

If your order is delayed beyond the estimated delivery time, please check your tracking number or contact our support team for assistance.

10. How do I contact customer support?

If you need help, you can reach out to us via: 📧 Email: support@dwellvea.com
📞 Phone / WhatsApp: +971582980673
🌍 Website Contact Form: https://dwellvea.com

We’re here to assist you with any questions or concerns!